Support

Product questions and problems

Start with the documentation. If it does not cover your question, email support@recordstead.app. For an app problem, include your macOS version, the app version in Settings › General › Software Update, what happened and what you expected. A description is usually enough. Do not send a recording, transcript or diagnostic archive unless we ask for it.

Purchases and refunds

Purchases are not yet available. When they open, use support@recordstead.app for activation or license delivery problems, and the link in your Paddle receipt or Paddle buyer support for payment questions. You can request the Recordstead 14-day full refund through either route. Share the purchase email and receipt or transaction reference if you have them. Do not email card details or your full license key.

Ideas and missing features

Send suggestions to support@recordstead.app. Tell us what you were trying to do and what would help. We read suggestions, but that is not a promise of being built.

Privacy requests

Email privacy@recordstead.app about data Recordstead holds or how the website and app services process it. The Privacy Policy explains your rights and the local meeting data that only the person who recorded it can manage.

Security reports

Report a vulnerability to security@recordstead.app. Explain what you found, how to reproduce it and what it may expose. Please test only with your own installation and data, stop once you have demonstrated the issue, and give us a chance to investigate before public disclosure. We will acknowledge reports, keep reporters informed and offer credit on request. We will not take action against research done in good faith within these limits. There is no bounty programme.

Version	Effective	Change
2.0	2026-09-23	Updated contacts and purchase/refund guidance
1.1	2026-09-09	Added the ideas and missing-features channel
1.0	2026-09-08	First published support page