Refund Policy

Purchases are not yet available. This policy applies to Recordstead Personal purchases when sales open.

The 14-day guarantee

Recordstead offers a full refund when you request it within 14 calendar days after purchase, even if you have activated the license key or used the app. The date you send the request determines whether it is within the window; payment processing may finish later. This is an additional commercial guarantee. It does not limit any mandatory withdrawal, nonconformity, payment or other consumer rights you have under applicable law.

How to request a refund

Email support@recordstead.app, use the support link in your Paddle receipt, or contact Paddle buyer support. Include the purchase email address and receipt or Paddle transaction reference, if available. Do not send card details, meeting content or your full license key. If you write to Recordstead within the 14-day window, we record when the request arrived and coordinate it with Paddle even if processing finishes later.

Paddle handles the payment refund and sends its payment confirmation. A request is not itself a completed refund. Paddle’s Refund Policy and applicable law may provide additional rights or routes.

Access and local data

After a verified full refund, paid processing access ends when the adjustment reaches the licensing service. A Mac that is offline may continue under an earlier signed lease until it reconnects or that lease expires, at most 30 days from issue. A pending or rejected request does not itself end access. Refunds do not delete recordings, transcripts, summaries, exports or files in storage you control.

Version	Effective	Change
1.0	2026-09-23	First Recordstead refund policy